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Alexa, Help Me Transform the Patient Healthcare Experience

The Challenge

Build an in-room concierge that reduces logistical questions for medical staff, improves patient satisfaction and survey response rates and tests whether a voice interface can improve patient/caregiver interaction while complying with HIPAA and applicable state regulations.

The Solution

Invoked Alexa development tools to implement a set of 5 skills that accounted for varying cultural backgrounds, dialects, levels of English proficiency and other factors while conveying sensitive or complicated information.



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