June 15, 2018 | REAN Cloud
By now, you’ve certainly heard of Alexa – Amazon’s cloud-based voice service available on millions of Amazon and third-party devices. Alexa is used to build natural voice interfaces for the applications you use all the time. Companies use Alexa’s capabilities to engage with customers by building voice commands and experiences that align with products or services. Alexa’s unique answers, and ability to learn new skills, keep customers coming back for more.
Video introduction of the AWS Summit Guru Alexa. Please enable this Alexa skill before you head over to the Summit.
The REAN Cloud team worked closely with Amazon Web Services to develop the official Alexa App for this year’s AWS Public Sector Summit in Washington, D.C., June 20 – 21. The Alexa skill, called “AWS Summit Guru,” can be enabled on any Echo or other third-party device by visiting here.
REAN Cloud is also announcing our own Alexa skill so that attendees to the AWS Public Sector Summit 2018 can learn about our company. Whether it’s, “Who are REAN Cloud’s customers?” or “What are REAN Cloud’s offerings?,” this skill will answer! Not only can this help current customers who may want to learn a little more about us, it can also help introduce prospects to the basics about what we do in a comfortable, engaging way.
Our journey into developing Alexa skills began early last year when REAN Cloud transformed the patient and provider experience for a large, not-for-profit healthcare network in the U. S., delivering an in-room concierge system. Powered by Alexa, the interactive platform helped the healthcare network concentrate on patient care and be more efficient with hands-free data input. Our solution also provided better response rates and patient feedback through Alexa, all while maintaining compliance with HIPAA and applicable state regulations.
Then late last year, REAN Cloud announced a partnership with Alexa for Business. This is an Amazon service helping enterprises achieve workplace efficiency by better leveraging Alexa technology. Alexa for Business helps teams stay focused on innovation, and lets businesses add voice to their products and services to provide rich, personalized experiences for their customers. REAN Cloud brought its expertise to Alexa for Business by integrating Alexa’s various capabilities, while meeting key compliance and privacy requirements and ensuring optimal security in the cloud.
More recently, REAN Cloud leveraged Amazon Alexa to create personalized customer experiences for the global clientele of a large telecommunications provider. The new Alexa skill not only reduced costs, it also improved the speed and quality of interactions, leading to happier customers.
If you would like to learn more about how REAN Cloud is leveraging Alexa to make a difference for its customers, or to try Alexa’s new REAN Cloud skill for yourself, visit our website at: http://www.reancloud.com or just say, “Alexa, enable REAN Cloud.”
Don’t forget to join REAN Cloud at Booth #304 during the AWS Public Sector Summit 2018 from June 20 – 21 in Washington, D.C.!