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REAN Diagnostics Boost Operational Efficiency for Payments Company

The Challenge

Citrus Pay was unable to identify the root cause of a platform issue that was preventing users from processing payments, resulting in transaction failures, reduced customer loyalty and ultimately lost revenue.

The Solution

REAN Cloud engineers used REAN Test to quickly identify the problem that was causing incomplete transactions, and discover an additional issue on the platform that was contributing to processing failure.



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